Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please provide your order number and photos showing the item, packaging, and any visible damage. Once the issue is verified, we may provide a replacement, refund, or other appropriate resolution at no additional cost to you.

No restocking fee will apply to verified damaged, defective, or incorrectly shipped merchandise.

Please do not discard damaged merchandise or its packaging until we have reviewed your claim, as additional information or photos may be required.

Returns for Buyer’s Remorse or Other Reasons

Returns for reasons unrelated to damage, defects, or an error on our part may be requested within 30 days of delivery.

To qualify for a return:

Merchandise must be unused, unopened, and in its original packaging.
Merchandise must be in new and resalable condition.
The return must be approved by us before being shipped back.
The customer is responsible for all return shipping costs.
Original shipping and handling charges are nonrefundable.
Approved discretionary returns are subject to a 15% restocking fee.

Returns sent without prior authorization may be refused.

Food, Treats, Chews & Consumable Products

For health, safety, and quality-control reasons, opened food, treats, chews, supplements, and other consumable pet products cannot be returned due to buyer’s remorse or preference.

If a consumable product is damaged, defective, spoiled, incorrectly shipped, or otherwise has a legitimate quality issue, please contact us within 7 days of delivery so we can review the issue.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less any applicable restocking fee, original shipping charges, return shipping charges, or other applicable deductions.

Please allow several business days after a refund is issued for your bank or credit card provider to process the transaction.

Refused or Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable for reasons outside of our control may be treated as discretionary returns. Actual shipping and return shipping costs, along with any applicable restocking fee, may be deducted from the refund.